We want all of our customers to be 100% satisfied. We have a 30-day return policy on defective items. Refunds will be issued once items are returned to us. Refunds will not be given for shipping & handling charges. Sale items may not be returned. Due to copyright laws, patterns and books may not be returned. Cut fabric and/or Kits may not be returned. All returns must be in original condition and packaging and they must not have a smoke odor to them. Returns that have a smoke odor will not be refunded. Quilt club membership fees are non-refundable.